Technical assistance and outages
If you have technical questions about using your Bluebook Online subscription, and do not find the help you need in this help section, please contact us. Our capacity to provide one-on-one support is limited, but we will respond rapidly to service interruptions and programming faults in the website, and will also respond to requests for technical assistance to the extent possible.
If you are not receiving the password reset email, please make sure that you have a subscription to the Bluebook Online, and double check your username (the email address you use to log in). If your subscription is active and your username is correct, and you are unable to reset your password, please contact us.
If you have an active subscription to the Bluebook Online and the search bar is not working (no results appear):
- You might need to log out and then log back in again, try logging in with a private/incognito window, and/or try a different browser.
- If this does not work, please contact your IT department and let them know that we use Algolia for search. Your IT department might need to add Algolia to your allow list if it is being blocked in your web security tools.